Our Promise of Quality and Freshness
At Flower Delivery London, customer satisfaction is at the heart of everything we do. We take great pride in providing beautiful, fresh flowers to homes, offices, and businesses across London. Every bouquet is hand-prepared by our professional florists and carefully delivered to ensure it arrives in perfect condition. Our fresh flowers guarantee in London ensures that each arrangement reflects the highest standards of quality and freshness. However, if you are not completely satisfied with your order, we are committed to resolving the issue quickly and fairly through our returns, refunds, and complaints process.
Damaged or Faulty Flowers on Arrival
We take every precaution to ensure that your flowers arrive in excellent condition. Our delivery team uses protective packaging and temperature-controlled handling to preserve freshness throughout transit. However, if your bouquet arrives damaged or does not meet our quality standards, please notify us as soon as possible after delivery.
We ask that you provide details of the issue along with a clear description of the problem. This helps our team investigate what went wrong and ensure that it doesn’t happen again. If your flowers have been damaged during delivery, we will offer a replacement bouquet or a full refund depending on your preference. Our goal is to make the process simple and stress-free, ensuring you receive the level of service expected from a trusted London florist.
Freshness Guarantee and Replacement Policy
We stand by our freshness guarantee and ensure that every bouquet is created using only the freshest, hand-selected stems. Our flowers are guaranteed to remain fresh for a minimum of seven days from the date of delivery, provided they are cared for according to our recommended flower care instructions.
If your flowers wilt or show signs of poor freshness within this time frame, we will be happy to offer a replacement arrangement or, where applicable, a partial refund. To help us address your concern effectively, please contact our customer care team promptly with the delivery details and a description of the issue. Each case is reviewed individually, and we always strive to resolve complaints with fairness and transparency.
Refund Eligibility and Process
Refunds are available in cases where the flowers have arrived damaged, deteriorated prematurely, or if an error occurred during preparation or delivery. Once a refund is approved, it will be processed using the same payment method used at checkout. Refunds typically appear within a few working days, depending on your payment provider’s processing time.
In some cases, a replacement bouquet may be more suitable, especially for time-sensitive occasions. We will always discuss available options with you to ensure the best outcome. Please note that because flowers are perishable goods, we are unable to accept returns once the bouquet has been accepted and displayed, unless a quality issue has been verified.
Complaints Procedure
We value your feedback and see every complaint as an opportunity to improve our service. If you are unhappy with your experience, please reach out to our customer support team as soon as possible. Include your order number, delivery address, and a brief description of your concern. Our team will review the details and aim to respond promptly with a proposed solution.
All complaints are handled with care and confidentiality. We may request photos or additional information to assess the issue fully. Once investigated, we will offer an appropriate resolution, which may include a refund, replacement, or future order credit. We take every complaint seriously and work diligently to ensure that all customers feel heard, respected, and valued.
Non-Delivery or Late Delivery
If your order has not been delivered on the expected date or time, please contact us immediately so we can investigate. We understand how important punctual delivery is, especially for special occasions and corporate events. Should a delivery issue arise that was within our control, we will offer a suitable compensation option — either a full refund or a re-delivery at no extra cost.
Our delivery network covers all major London postcodes and nearby areas, and we make every effort to ensure that each order arrives on time and in excellent condition. Delays caused by incorrect addresses or unavoidable external factors will be handled on a case-by-case basis.
Our Commitment as a Local London Florist
As a trusted London florist, we are proud to serve local households, businesses, and event venues across the city. Our policies are designed to reflect our dedication to quality, transparency, and customer satisfaction. Every bouquet is crafted with care, delivered with precision, and backed by our commitment to making things right if something goes wrong.
We understand that flowers often mark meaningful moments — from celebrations to expressions of sympathy — and we take that responsibility seriously. Our returns, refunds, and complaints process ensures peace of mind when ordering from Flower Delivery London. Whether you are sending flowers to a loved one, decorating your office, or planning a corporate event, you can trust that your order is covered by our promise of fresh, beautiful flowers and reliable customer care.
